At Brunalet (brunalet.com), we understand that sometimes plans change. To serve you better, we offer a simple and transparent cancellation process for your orders. Please review the following policy to understand your options for cancelling an order.
By placing an order on this website, you agree to the terms outlined below.
1. Order Cancellation Conditions
1.1 Orders Cancellable Within 48 Hours
You may cancel your order within 48 hours of placing it, provided that the order has not yet shipped.
1.2 Orders Beyond 48 Hours or Already Shipped
If more than 48 hours have passed or if the order has already shipped, it cannot be canceled. In this case, we recommend that you wait for the order to arrive and then follow our Return & Refund Policy to request a return.
2. How to Cancel an Order
2.1 Cancellation Request
To request an order cancellation, please contact our team via email (preferred) at bl@brunalet.com or by phone at +1 7065783542.
2.2 Required Information
When submitting your request, please provide the following information to help us process your cancellation quickly:
- Order number
- Proof of payment (if applicable)
- Your name and contact details
3. Processing & Refunds
3.1 Processing Time
Our team will review your cancellation request promptly. Once your request is approved, you will receive a confirmation email notifying you of the cancellation status.
3.2 Refund Method
Refunds for canceled orders will be issued to the original payment method used at checkout.
3.3 Refund Timing
Please note that refund processing times may vary depending on your bank or payment provider. It typically takes 5–10 business days for the funds to appear in your account once processed.
If you have any questions about this Order Cancellation Policy or need assistance with your cancellation, please feel free to contact us:
- Email: bl@brunalet.com
- Phone: +1 7065783542
- Hours: Monday to Friday, 9:00 AM – 5:00 PM EST
Thank you for choosing Brunalet. We appreciate your trust and look forward to serving you.