At Brunalet (brunalet.com), your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are here to ensure your return and refund experience is smooth and straightforward.
Please read the following policy carefully to understand your rights and our process regarding returns and refunds.
1. Order Cancellations
1.1 Orders Cancelled Within 48 Hours
If you place an order and it has not been shipped within 48 hours, you may request to cancel it for a full refund. Simply contact us via email at bl@brunalet.com or by phone at +1 7065783542 during our working hours (Monday to Friday, 9:00 AM – 5:00 PM EST).
1.2 Orders Shipped or Over 48 Hours
Orders that have already been shipped or placed more than 48 hours ago cannot be cancelled. You may follow our standard return process upon receipt of the product.
2. Return Eligibility
2.1 Timeframe
To be eligible for a return, please send the item back within 45 days of receiving your order.
2.2 Condition of Items
Returned items must be in their original condition and packaging, unused, unwashed, and free of pet hair or other signs of wear.
2.3 Non-Returnable Items
Certain items may not be eligible for return due to health and safety regulations. We will clearly note such products on their respective product pages.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our team immediately at bl@brunalet.com with your order number, a description of the issue, and clear photos of the product. We will gladly offer a full refund or partial refund based on the situation, and return shipping will be free of charge.
4. Return Process
4.1 How to Request a Return
To initiate a return, please email us at bl@brunalet.com with the following information:
- Order number
- Reason for return
- Photos of the item (if applicable)
Our team will review your request within 3 business days and provide detailed instructions on how to proceed.
4.2 Return Shipping Address
All returns should be shipped to:
5717 Allee Way, Braselton, GA 30517-6200, United States
4.3 Return Shipping Costs
- If the return is due to product defect, damage, or shipping error, return shipping is free.
- For voluntary returns (such as a change of mind), the customer is responsible for return shipping costs, and a restocking fee may apply.
4.4 Processing Time
Once we receive your returned item and inspect it (typically within 5 business days of receipt), we will process your refund.
5. Refunds
5.1 Refund Method
Approved refunds will be issued to your original payment method.
5.2 Refund Timeframe
Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account after processing.
5.3 Ineligible Returns
If returned items do not meet our return criteria, we reserve the right to deny the refund or return the product to you at your expense.
If you have any questions regarding our Return & Refund Policy, please feel free to reach out to us:
- Email: bl@brunalet.com
- Phone: +1 7065783542
- Hours: Monday to Friday, 9:00 AM – 5:00 PM EST
Thank you for shopping with us at Brunalet. We appreciate your trust and look forward to serving you again.